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Welcome to Shukily! We’re here to help you share your handmade work with the world in a way that feels honest, meaningful, and supportive. This Seller Policy outlines your responsibilities as a maker on Shukily and is part of our Terms of Use.
By opening a shop on Shukily, you agree to this Seller Policy and the Shukily Terms of Use.
Shukily is a handmade marketplace. You may list:
- Handmade or design-led items created by you or your small studio (for example: ceramics, textiles, jewelry, fashion, Judaica, home goods, art, and gifts).
- Products made in collaboration with a small-batch or local production partner, as long as the design is your original work and the partnership is clearly disclosed in the listing.
- Design-led items that are designed in Israel and produced outside of Israel in limited runs (such as illustrated puzzles, games, prints, or textiles), as long as you keep creative control and clearly state where production takes place.
- In-person or online workshops and experiences that focus on handmade skills (for example: pottery, weaving, embroidery, baking, or other craft-based activities), with a clear description, date or time options, and participation terms.
You must:
- Accurately describe your items and how they are made, including where they are produced and who is involved.
- Use your own photography (not stock images and not AI-generated images without meaningful human editing and direction).
- Clearly disclose any production partners, factories, or print services involved in your process, especially if production happens outside of Israel.
- Mention if AI was used in any part of the design or content, and make sure the final work still reflects your own creative voice.
- Respect our guidelines on originality, cultural representation, and no mass-produced or resale items.
We encourage transparency about materials, sourcing, and environmental practices.
You may not list:
- Mass-produced or large-scale factory-made items with no direct creative involvement from you
- Print-on-demand products with no original design, story, or human creative input
- Resale of unaltered commercial goods or white-labeled products
- Services (excluding approved workshops or creative experiences) or digital downloads without original creative contribution
- Items that violate copyright, cultural respect, or religious sensitivity
Shukily reserves the right to remove any listing that does not meet these guidelines.
Your shop is your studio’s window to the world. You agree to:
- Provide truthful information in your profile, listings, and About section
- Maintain accurate product info, pricing, and inventory
- Upload a legal tax invoice for each sale
- Ship orders on time and provide tracking if applicable
- Communicate respectfully with customers
You may not:
- Circumvent Shukily’s commission or platform
- Coordinate pricing or manipulate search
- Misuse tags or categories
- Create duplicate shops or impersonate others
As a Shukily seller, you are expected to:
- Honor your stated processing and shipping times
- Respond to customer messages within 2–3 business days
- Provide thoughtful customer care and resolve issues fairly
- Cancel orders only when absolutely necessary, with full refund
We may review accounts that receive frequent complaints or refunds.
- Shukily charges a 10% commission per sale
- A 2.5% credit card processing fee is also deducted from each sale
- Payouts are issued bi-monthly via PayPal or bank transfer
- All pricing must include VAT (if applicable)
- Sellers must be legally registered businesses in Israel
You agree to:
- Only use buyer information for fulfilling orders or resolving issues
- Never add buyers to mailing lists or contact them for non-order-related purposes
- Comply with Israeli and international data privacy laws (GDPR, etc.)
Buyers can leave reviews after a purchase. You may respond kindly to reviews, but you may not:
- Harass or retaliate against a buyer
- Post false reviews about yourself or others
- Request that buyers remove honest reviews
Try to resolve all buyer issues directly. If a problem can’t be resolved, Shukily may step in to mediate. You are expected to:
- Be clear and honest in your communication
- Cancel and refund orders you cannot fulfill
- Upload documentation (e.g. tracking or photos) if needed during mediation
Only list content and products you’ve created or have rights to. You may not:
- Use copyrighted images or designs without permission
- Misrepresent a cultural item’s origin or significance
We take IP claims seriously and will act accordingly.
You are responsible for:
- Keeping your account secure
- Ensuring your listings comply with Israeli law
- Notifying Shukily if your legal business status changes
- Behaving with honesty and respect across the platform
Cultural and Religious Sensitivity
- At Shukily, we deeply respect the diversity of Jewish and Israeli traditions—as well as the personal and cultural stories behind each handmade item.
– We ask that all makers approach sacred symbols, rituals, and heritage references with care and integrity.
– Listings that appropriate, misrepresent, or trivialize religious or cultural meaning may be removed.
– If your item draws from a specific tradition, please share your personal connection or intent to help buyers understand the story behind your work. - We welcome makers from all backgrounds. What matters is authenticity, not tokenism.
Prohibited Conduct
We don’t tolerate fraud, harassment, discrimination, hate speech, or off-platform solicitation. We reserve the right to remove content or suspend shops that violate these values.
We may pause or terminate accounts that do not meet our policies. You are responsible for:
- Keeping your account secure
- Ensuring your listings comply with Israeli law
- Notifying Shukily if your legal business status changes
We may pause or terminate accounts that do not meet our policies.
By listing on Shukily, you grant us permission to feature your shop, products, or story in:
- Instagram, Facebook, or Pinterest
- Email newsletters or blog content
- Home page collections or curated categories
We will credit your shop whenever possible. If you prefer not to be featured, email hello@shukily.co.il.
The Shukily name, logo, and brand elements are owned by Shukily and may not be used by sellers without written permission. You may not present your shop as officially partnered with Shukily unless explicitly authorized.
Need a break? Life happens. You can temporarily pause your shop if needed for personal reasons, health, or other life events. Contact us at hello@shukily.co.il and we’ll help set up your shop notice and pause settings.
This policy may evolve as Shukily grows. We’ll notify you of any important changes.
For questions, contact us at: Email: hello@shukily.co.il